Looking for a bilingual customer service representative to join a dynamic team
Responsibilities:
— Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
— Generates and dispatches service request work orders for completion by vendors.
— Responds to customer inquires and concerns.
— Follows up with customers to ensure customer satisfaction.
— Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
— Contacts customer for additional information and communicating the steps in the work order process.
— Runs, reviews, and distributes various customer service reports as necessary.
— May generate and dispatch service request work orders for completion by vendors.
Note: This position involves shifts in a 24/7 envroment
EDUCATION and EXPERIENCE
High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience.
COMMUNICATION SKILLS
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
FINANCIAL KNOWLEDGE
Ability to calculate simple figures such as percentages.
REASONING ABILITY
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
OTHER SKILLS and ABILITIES
Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM.
Please DM for details
