[b:c61fzr04]Responsibilities:[/b:c61fzr04]
Function as front-line technical contact for our customers, dealers and end-users.
Primary technical recipient of all service requests.
Incoming case prioritization.
Determine problem through detailed question and answer exploration with customer.
Gather all necessary technical information, then analyze, troubleshoot, and escalate to Tier 2 support when necessary.
Explore and/or isolate hardware, software, VM Host, and networking issues.
Engage in spontaneous brainstorming/whiteboarding sessions.
Strict adherence to GEC client services process guidelines.
Education:
College degree and / or Technical Certifications (MCSE, MCDBA, CCNA) Preferred
[b:c61fzr04]Requirements: [/b:c61fzr04]
Strong troubleshooting and problem-solving skills.
Aptitude to quickly learn and use new software tools.
Excellent verbal & written communication and interpersonal skills.
Technical customer service experience in the telecommunications or related industry preferred.
Working knowledge of Microsoft Server based architecture to include Server 2008, Server 2012, Server 2016.
Thorough understanding of Windows OS installation and configuration – including but not limited to Windows Networking and Active Directory Admin.
Experience with web-based .NET applications and administration preferred.
Working Database knowledge — MSSQL preferred (Admin & Transact SQL).
Able to work evening, overnight and/or weekend shifts.
Bilingual, with strong English written and verbal skills.
[b:c61fzr04]Assets: [/b:c61fzr04]
Experience with MS Clustering and Virtual Environments.
Telephony background and VoIP experience.
[b:c61fzr04]Job Type:[/b:c61fzr04] Full-time
[b:c61fzr04]Location:[/b:c61fzr04]
Laval, QC (Preferred)
[b:c61fzr04]Licence:[/b:c61fzr04]
MCSE, MCDBA or CCNA (Preferred)
[b:c61fzr04]Language:[/b:c61fzr04]
English and French (Preferred)
Client Services Engineer, Tier 1
