Permanent / Full-Time Position: Customer Service Coordinator (Repairs)
Department: Customer Service
Location: Montreal, Quebec
[b:a0x7lh4w]ABOUT US[/b:a0x7lh4w]
FieldTurf is part of Tarkett Sports, a Division of the Tarkett Group. Tarkett Sports is the largest entity in the
sports and landscape surfacing industries. FieldTurf offers industry-leading engineering and manufacturing
resources and leads the synthetic turf industry with regard to setting higher environmental standards. FieldTurf is
the global market leader in terms of synthetic sports fields with more than 7,000 fields installed and 15,000
satisfied customers in high quality pet, residential, commercial and municipal landscaping solutions, playground
surfacing and has a complete range of golf and tennis products.
[b:a0x7lh4w]ROLE[/b:a0x7lh4w]
Reporting to the Director of Customer Service, the Customer Service Coordinator will respond to customer inquiries via telephone and/or email to provide problem resolution in accordance with the organization’s service
standards for repairs under warranty.
More specifically, you will have to:
• Answer/monitor/maintain customer warranty complaints and request for repairs in assigned territory.
• Process file data from open to close. Includes but is not limited to: resolution of claim requests, analysis
of customer service needs for communication to service/technical departments, analysis of costs,
approval of repair work etc.
• Create and follow up on purchase orders, sales orders, materials orders and labour service payments.
• Produce weekly claims report for management’s review.
• Interface daily with internal (i.e. Project Administrators, Sales Manager etc.) and external customers.
• Work to identify risk and respond appropriately.
• Maintain detailed and current knowledge of products.
• Support other areas of customer service department as required.
[b:a0x7lh4w]PROFILE[/b:a0x7lh4w]
• Dec in Business Administration;
• 2 to 5 years of customer service experience in a construction and/or manufacturing environment an
asset;
• Experience working with contracts an asset;
• Proficient with computers and intermediate level of MS Office Suite (excel, work, power point,
outlook) and Sharepoint;
• Customer focus with excellent interpersonal skills;
• Ability to be assertive when needed and exercise good judgement;
• Ability to work well under pressure and multi task in a fast paced environment;
• Excellent organizational skills;
• Meticulous and detail oriented;
• Team player;
• Strong oral and written communication skills in English, functional French.
Start Date: June 2011
Deadline to apply: 5 pm on Tuesday, May 17th 2011
Send resume to: hr@fieldturf.com
