Summary: Provides day-to-day (24/7) technical support for the production and the disaster recovery site that contains: a DELL and CISCO based network infrastructure, Microsoft virtual (Hyper-V) and physical servers, Storage Area Networks (SAN), Interactive Voice Response (IVR) systems, Microsoft Active Directory (AD), Microsoft Exchange Server, Internet connections, internal desktop systems software and clients, and etc. Will need to be able to communicate highly technical information to both technical and nontechnical personnel.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
· Responds to support and technical issues in the most expedient manner possible.
· Maintains systems related policies and procedures.
· IVR and phone system administration.
· Provides troubleshooting and repair for advanced network issues.
· Recommends changes in operating procedures and hardware standards as warranted by new technological changes and operating conditions.
· Maintains servers, user accounts, file/print permissions, VPN access and etc. as required for both internal and remote users.
· Daily review of systems logs, security access logs, job completion logs, and etc.
· Performs daily/weekly/monthly backups.
· Provides training and support to less experienced System Administrators.
· Provides monitoring, trouble shooting, and reports on the operational status of the entire hardware/software/networking environment to upper management.
· Interacts with vendors.
· Installs and configures networking/server/storage/phone/work station equipment.
· Recommends the acquisition or new hardware and/or software as needed.
· Ensures continued Payment Card Industry (PCI) compliance. Performs MS operating system patch updates.
Mathieu Couture-Gauthier | Recruteur Technique / Technical Recruiter
T 514.687.7338| mcouture@teksystems.ca
F 514.687.7360
2 Place Alexis Nihon
3500 Boulevard de Maisonneuve O, Suite 1705
Westmount, QC H4Z 3C1
Moped ne moy…
